Privacy Policy

Introduction

PT TransIndonesia Network (“TIN”, “we”, “us”) is committed to protecting the personal data of visitors to our website and users of our services. This Privacy Policy explains what data we collect, how we use it, and your rights under Indonesia’s Personal Data Protection Law (UU No. 27 Tahun 2022).

Data We Collect

When you submit a route quote request through our website, we collect the following information:

• Company name
• Contact name
• Email address
• Phone number (optional)
• Service type and route/capacity details

We also automatically collect standard server log data such as IP address, browser type, and access timestamps for security and operational purposes.

How We Use Your Data

Your personal data is used exclusively for the following purposes:

• Responding to route quote requests and service inquiries
• Communicating about our optical network services
• Maintaining website security and preventing abuse
• Complying with legal obligations

Data Sharing

We do not sell, rent, or trade your personal data to any third party. Your data may be shared only with our internal sales and engineering teams for the purpose of fulfilling your service request, or with regulatory authorities when required by Indonesian law.

Data Retention

Quote request data is retained for a period of two (2) years from the date of submission, after which it is securely deleted. Server log data is retained for ninety (90) days.

Your Rights

Under Indonesia’s Personal Data Protection Law, you have the right to access, correct, delete, or withdraw consent for the processing of your personal data. To exercise these rights, please contact us at sales@transindo.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses spam protection mechanisms including rate limiting and content filtering to prevent abuse.

Contact

For questions regarding this Privacy Policy or the processing of your personal data, please contact:

PT TransIndonesia Network
Gandaria 8 Office Tower, Jakarta, Indonesia
Email: sales@transindo.com
Phone: +62 21 2930 4100